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Resera is committed to give Clients unparalleled access to our on-line business applications. We recognize that you require service when your business demands it, and always strive to exceed and raise our service level commitments.
One of the benefits of using Resera is freedom from upgrade charges. We try to schedule your free upgrades during a two-hour maintenance period late Wednesday night every week or two. About every three months, we usually add significant new functions to our service - again, at no charge. Such major releases are usually scheduled for Friday or Saturday evenings, and may take several hours - we will let you know in advance if we anticipate unscheduled maintenance. All scheduled maintenance occurs from 11 p.m. to 4 a.m. Pacific Time to minimize the impact on your business.
Our current service level objectives are as follows (expressed in Pacific Time: GMT -8:00):
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Timeframe
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Uptime Goal (%)
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Weekdays (Monday to Friday, 4 a.m. to 11 p.m.)
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99.5%
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Weekend Days (Saturday to Sunday, 4 a.m. to 11 p.m.)
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99.0%
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Weeknights (Monday to Friday, 11 p.m. to 4 a.m.)
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90.0%
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Weekend Nights (Saturday to Sunday, 11 p.m. to 4 a.m.)
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80.0%
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These percentages are objectives. For example, we aim to be down less than 0.5% of the time (less than half an hour a week) during the 4 a.m. to 11 p.m. Weekday time periods. We have consistently met all these objectives.
We understand that delivering uninterrupted service is critical for our success. We also know that factors beyond our control can influence your ability to reach our service – including the ability of your Internet Service Provider (ISP) to keep you connected to the Internet. That’s why we offer a direct call-in line should you encounter problems with your ISP. If you ever need to access Resera applications when your ISP is not available, call us immediately for dial-up instructions so you can reach our service.
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